Stephen M. Paulsen

540 Lafayette Avenue NE, #2 ▪ Grand Rapids, Michigan 49503

(812) 797-0900 ▪ proscenium@mindspring.com



Dedicated and insightful manager, teacher, and problem solver skilled at defining strategic direction and executing to achieve business objectives in the face of rapidly changing conditions. Operates under the ideology that technology is a tool best used to leverage the skills and natural assets of an organization in order to achieve its goals. Areas of expertise:


Employment Summary


CBiz Network Solutions, Field Service Technician 2005 – 2009

On-site management and technical support for over 50 Edward Jones Investments offices for CPUs, hubs, routers, servers, ups, cabling, and company infrastructure.

Implemented several Edward Jones technology upgrades at the Branches including workstation OS upgrade, server-based to server-free office networking, and satellite-based communications to land-line virtual private network. Reduced support call demands in my area by empowering and training Branch users.

Proscenium Arts & Entertainment, Founder 1996 - present

IT and Management consulting or services to various clients in the Arts, Culture, and Entertainment sector. Clients include:

- Second Stage Theatre: implemented data conversion from custom FilePro system to PASS/ProVenue maintaining the data integrity of 20,000 subscribers and donors. Installed office network for 10 users.

- American Bible Society: Webmaster, new media consultant.

- Chess in the Schools: Evaluated requirements for new fundraising software, provided training and installation, as well as data analysis and list management.

- Roundabout Theatre Company, New York Theatre Workshop, Playwrights Horizons, and other NYC theatres: ongoing IT and consulting services, network management, data analysis, conversions, upgrades, training, list management, new media consulting, support and training for PASS/ProVenue, The Raiser's Edge, Donor Perfect, ResultsPlus, and other fundraising and ticketing software.

Carson Center, Vice President Business and IT 2003 – 2004

Served on Executive Management Team to manage the business operations and IT needs of $2 million/year Performing Arts Center.

Designed, implemented, and maintained phone and data network for entire company; installed, configured, and trained users for ProVenue ticketing and fundraising; converted manual capital campaign data into ProVenue; trained staff on proper fundraising etiquette, data entry, reporting, and procedures for Annual and Capital donations including single gifts and pledge gifts; managed Box Office and Fundraising operations and accounting using ProVenue and Quickbooks; managed staffing/HR, AP/AR, payroll, budget, contracts, and vendors.


Tickets.com, Training and Support Associate 1998 – 2003

Management responsibility of escalated support operations, installation, training and education program manager.

Selected as on-site support manager for Carnegie Hall project which included data conversion, user training, and implementation of custom software features, still in place today; produced the annual North American Users' Conference in Syracuse and several regional training conferences around the country; rewrote training documentation for ProVenue's fundraising module to more accurately reflect its features and use in the field, resulting in improved support call resolution.

Roundabout Theatre Company, Director of IT 1994 – 1998

Provided IT management for this award-winning Broadway theatre during a period of significant growth to over 35,000 subscribers and a $7 million budget.

Provided data management, list extraction, donor analysis reporting, campaign progress reporting, donor and subscriber renewals and confirmations using PASS (now ProVenue) and The Raiser's Edge; supported a network of 50 stations and several applications including The Raiser's Edge and PASS, as well as office productivity software and HR Management systems; implemented a network strategy that allowed Roundabout to expand business and Box Office operations to remote locations.

Alabama Shakespeare Festival, Business Administration 1992 - 1994

Completed MFA Coursework and Internship at this professional $7 million/year regional theatre.

Developed reports and data extracts analyzing the activity of 14,000 donors and subscribers using PASS (version 1); produced the WinterJazz post-show cabaret; Used Manual Ticketing and Custom database to track ticket holders and donors, manage subscribers, and renew donations and subscriptions; Implemented a practice of opening a separate Box Office window specifically for Subscribers and Donors; Oversold six performances of Hair, one to 150% of the theatre's capacity.

EDS, Systems Engineer 1989 – 1992

Document Coordinator for AT&T, Student in EDS's Phase II Training Program, Assistant Instructor for that same program, and programmer for AT&T's Business Billing Systems.

NBC News, Programmer/Analyst 1986 – 1988

Wrote custom programs to control inventory, manage staff headcount, and track expenditures at the 1988 Presidential Conventions (Atlanta and New Orleans).


Education

New Horizons NYC Microsoft and Novell Certification Training (1997 – 1998)

New York University School of Continuing Education (1995)

University of Alabama Masters of Fine Arts (1992 – 1994)

Hope College Bachelor of Science (1984 – 1988)



November, 2009